ShipAid Delivery Guarantee

shipping & faq’s

How soon will my order ship?

All orders ship within 2 business days, express orders ship within one business day. During a peak sales times such a holiday season, your order may take up to 3 business days to ship.

What is your return policy?

All sales are final, we don't accept returns, exchanges or cancellations. However if any item in your gift arrives damaged please contact us and we will be happy to help!

Help! My order is shipping to the wrong address!

For address changes, please contact hello@unboxme.com with your order number and the correct address. Please put “Urgent - Address Change” in the subject line. If your order has already shipped, we may be able to still adjust the address for a $20 fee.

Where do you ship to?

Where do you ship to? We ship anywhere in the United States as well as APO and FPO military addresses. We do not offer international shipping at this time.

My package was marked as “delivered” but I can’t find it.

We ask that you wait 3 days from when the package was delivered, as well as checking with your neighbors before contacting us. In a lot of cases, the package will turn up. If not, please email us at hello@unboxme.com so we can help further.

Can I cancel my order? Do you offer refunds?

We don't accept returns, exchanges or cancellations. All sales are final. If an item was damaged or missing, please see below.

My gift arrived damaged or was missing items.

What happens if my box gets returned to you due to an address error on my end?

We can reship the gift for you for an additional $10 shipping fee. We do not offer refunds once an order has been packed. Please contact us as soon as you become aware that the address is incorrect.

Love Notes

And you’re going to love how easy it is. Each set comes ready to go in our special gift wrap – one less thing for you to think about.

Saved the day!

My best friend needed a pick-me-up and this was the perfect care package. I saw so many options that I will be coming back here for more soon!

Courtney G

I will definitely be buying this box again

Dakota W

Super easy and fast

I love how there are so many choices that make the box completely customizable. I will definitely be ordering again!!!

Madison P

OUR MISSION

women owned & operated

Unboxme is all about delivering joy – to our customers, to people receiving our gifts, and to the incredible small businesses we’re honored to work alongside. What began as personal care packages for our nearest and dearest organically grew into a fully-fledged company, and before we knew it, we were sending hugs in boxes across the country!

We’d be lost without the phenomenal community of women who have supported us along the way. As a 100% female-owned and founded company, there’s nothing that lights us up more than receiving warm words from both our gift givers and gift recipients. And it’s those personal stories – the moments when a delivery really made a difference to someone’s experience – that continue to inspire us.

Build a Box