FAQs
How do I contact you?
Please reach out to our team at hello@unboxme.com - please allow 24 business for a response!
I add an additional add-on product to my gift, how will it be packaged?
All additional items purchased together with a gift box will be purchased inside!
Can I update the shipping address?
If your order hasn’t shipped yet, we’ll do our best to update it—please contact us ASAP. Once shipped, changes may be limited.
I ordered a gift - will pricing be included?
Nope! We never include pricing in our packages. Your recipient will only see the gift and your message 💗
My tracking hasn’t updated—should I be worried?
Not at all! Carriers sometimes delay scans. If there’s no movement after 48 hours, feel free to reach out and we’ll look into it.