FAQs

Ground orders placed before midnight EST Monday–Friday ship the next business day. Orders placed over the weekend may not ship until Tuesday.

Need it sooner? Express orders placed before 12PM EST Monday–Friday ship the same day, and weekend express orders ship Monday.

Our warehouse is closed on all major holidays, so orders placed on those days ship the next business day.

Standard ground delivery takes 1–5 business days once your gift ships, depending on where it's headed. You'll see a delivery estimate for your exact address at checkout, so there's no guesswork. And if you're working against a deadline, express options are available.

Anywhere in the United States, including APO and FPO military addresses, plus Canada and the UK! For international orders, duties and import taxes are prepaid at checkout — so your recipient is never surprised with a bill at the door.

Yes! Orders over $100 receive free ground shipping within the lower 48. (It doesn't apply to PO boxes, Hawaii, Alaska, or Puerto Rico.)

Sending to more than one person? Each gift needs to reach $100 on its own to qualify. And if a promo code brings your order under $100, free shipping no longer applies.

For orders under $100, shipping within the lower 48 is a flat $11. Puerto Rico, Alaska, and Hawaii run an estimated $18–$20.

We also have a couple of express options at checkout for time-sensitive gifts!

We'd love to help! Place your order, then email hello@unboxme.com right away with your order number and your target date, and we'll time the shipment for you.

Yes, and it's simple! Select the multiple-address option in your cart and we'll walk you through adding each recipient's address, gift message, and to/from details. Keep in mind that free shipping applies per address, so each gift needs to reach $100 on its own.

You'll receive a tracking link by email as soon as your gift ships. You can also check on it anytime at unboxme.com/pages/unboxme-tracking.

No signature is required. Occasionally a driver may request one at their own discretion, which is outside our control, so it's worth keeping an eye on tracking.

Every gift is hand-packed in our signature navy box, protected inside a plain outer shipping box, with your personalized card on top. It arrives ready to gift — nothing left for you to do!

Never! We don't include receipts, packing slips, or invoices in any gift. Your order confirmation comes to you by email only.

Every box includes a printed card with your message, up to 300 characters. You'll add it at checkout, and you're welcome to leave it blank or sign it however you like.

Only from your card. Nothing else in the package identifies the sender.

We ship exactly what you see on the product page. On the rare occasion an item isn't available, we'll substitute something comparable of equal or greater value — and if there's nothing similar, we'll refund you for that item.

We do! Chocolate is one of our most-requested treats, though warm weather in transit can be hard on it, and we're unable to take responsibility for chocolate that melts along the way.

That's why you'll find a melt meter on our product and Build a Box pages, so you can see the conditions your gift will travel through before you order. If it looks like a warm route, reach out — we're always happy to suggest a summer-safe swap.

We're a 100% women-owned company, and we partner with dozens of small women- and minority-owned businesses across the country. Every item is hand-selected and tested by our team before it earns a spot in a box.

Choose your items, add your card message, and check out! There's a three-item minimum, and we'll match your selection to the right box and hand-pack it for you.

We have three box sizes, and we choose the best fit based on what you've selected. That way your gift always looks beautifully full and everything travels securely.

Yes, and it's free! Just email hello@unboxme.com with your logo and we'll take care of the rest.

There's no minimum for standard orders — order as few or as many as you like. Our White Glove service, which includes custom packaging, branded swag, and full concierge support, starts at 50 boxes.

Absolutely. Use the multiple-address option at checkout, or our corporate portal for larger sends, where recipients can enter their own addresses so you don't have to collect them.

Yes! Schedule a full year of birthday or milestone gifts in one setup and we'll handle the rest. Email hello@unboxme.com to get started.

Yes! Please email hello@unboxme.com before placing your order so we can set that up for you.

All major credit cards, plus Shop Pay, Apple Pay, and Google Pay. We don't currently offer installment payments.

Yes! As long as your order still meets the $100 minimum after your discount code is applied, free shipping stands.

We're unable to apply codes once an order is placed, but you're welcome to save it for your next order.

Earn 4% back in store credit on every purchase. Create an account to start earning, then redeem your credit at checkout.

Gift cards are delivered by email, so you can forward them straight to your recipient or print them out. They never expire and can be used on anything on the site.

Yes! Send a Gift by Email lets your recipient choose their own gift and enter their own address — perfect for when you don't have their mailing information.

All sales are final, so we don't accept returns, exchanges, or cancellations. That said, if any item in your gift arrives damaged, please let us know and we'll make it right.

Once an order has been packed, we're unable to cancel or refund it. If something arrived damaged or missing, see below and we'll take care of it.

Email us at hello@unboxme.com and we'll assist right away!

Email hello@unboxme.com with your order number and the correct address, and put “Urgent – Address Change” in the subject line. If your order has already shipped, we may still be able to reroute it for a $20 fee. The sooner you catch it, the better!

We can reship the gift for an additional $12 shipping fee. We're unable to offer refunds once an order has been packed.

We ask that you wait 24 hours from the delivery date and check with neighbors before reaching out — in many cases the package turns up. If it doesn't, email hello@unboxme.com and we'll help you track it down.

Unboxme Shipping Protection is an optional add-on at checkout. If your gift is stolen or damaged in transit, it covers a replacement or refund without waiting on a carrier claim — nice peace of mind for a gift you really don't want to lose.

We're so sorry! Once a gift leaves our warehouse, delivery is in the carrier's hands, and we're unable to refund shipping costs for carrier delays. If it was a significant miss, email us and we'll see what we can do.

Reach out anytime at hello@unboxme.com — we can't wait to hear from you!